Parking Services has teamed with Parkmobile to offer a service that allows you to use a mobile app, a web browser, or a phone call to pay for parking at selected meters and parking lot locations in Sacramento.
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In summary, Parkmobile enables quick, easy payment for parking sessions, stores transaction history, and provides session expiration reminders. In detail:
- Easy to register and use (account setup and management available through the app, online, and over the phone).
- Optional 15-minute expiration notifications.
- Saves time.
- Extend your parking session on-the-go (where permitted).
- Ability to view and print parking history.
- Save "Favorite" and Recently Used zones.
- Add up to 5 license plate numbers and 5 users to your profile.
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Parkmobile is a third-party vendor that incurs cost for processing the mobile payments. To cover the cost of the service, a small convenience fee of 35¢ will be added to the parking tariff for each parking transaction. In certain locations, this fee is waived.
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Once you have an account, you have several options for using Parkmobile within Sacramento:
If the location where you are parking shows a Parkmobile “QR code,” you can scan the code with your mobile device to obtain the app. If you scan the code by using the app, it will recognize the zone and start a parking session for that location.
Some phones also can read “NFC” (for “Near Field Communication”) tags. If your mobile device is so equipped and the meter or lot decal has such a tag, you can hold your device near the tag to have it activate the app and start a parking session.
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You can use the Parkmobile app on your mobile device, use a web browser to connect to https://parkmobile.io/, or make a phone call to (916) SAC-PARK (722-7275). You will need the following pieces of information: your cell phone number, email address, vehicle license number, and credit card information. The setup process should take no more than a couple of minutes, and there is no cost to create an account.
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Contact Parkmobile Support at 877-PARK-HLP (877-727-5457) for assistance.
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Parkmobile is available both on-street (at meters) and in selected off-street parking lots. Look for the green Parkmobile decals or signs (similar to the one on the right) where you are parking.
If you are parking at an on-street meter, the parkmobile decal will be affixed to the side of the meter that faces the traffic.
If you are parking in a lot operated or managed by the City of Sacramento, you will see signs posted throughout the lot, as well as display decals on the parking lot payment machines.
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The zone number is printed on every Parkmobile sign and/or decal. If you see a Parkmobile logo, you'll see a zone number.
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If you are parked in a lot, the app’s Zone Map will tell you the location. If you are unsure, or you are parked at a meter on-street, we recommend you call the City operator at 311. You will be asked for the PKGS number on the display on the front of the meter.
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Once you have confirmed the transaction, you cannot go back and change it. If you complete a parking session in error, immediately complete a parking session with the correct zone or space number, then call Parkmobile Support at 877-PARK-HLP (877-727-5457) to have the initial transaction reversed.
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Unfortunately, no. Just like any other payment at a meter or pay station, once paid, the time remains on the meter. Upon moving to another location, you will need to pay for a new session.
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The payment process itself will tell you when the payment has been completed. Additionally, you may choose to be sent a text message and/or when the payment process has completed.
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Parkmobile is integrated with the smart parking meters for on-street parking in Sacramento. The meter will not reflect the payment, however confirmation will reflect on your Parkmobile app to be assured that your payment was recorded and verified. Should a parking citation be issued as a result of a Parkmobile payment that did not update immediately, customers may contest the citation online.
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Yes, if the parking meter has time on it when you park your vehicle, Parkmobile will allow you to pay for additional time, not to exceed the maximum time for the location, using the application. The Parkmobile payment for the additional time will update on the meter display approximately 10 minutes prior to the meter’s expiration. The existing time on the meter will NOT reflect on the application on your phone, but it will show on the meter, up to the maximum time allowed on the meter. It is important to manage the amount of time you purchase if time is currently on the meter. If you are not careful, an overpayment at the meter may occur. It is highly recommended to avoid purchasing more time that would be allowed at the meter because refunds cannot be issued for overpayment.
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Those instructions apply only to payments made directly at the pay station machine. Payments for a parking lot completed through Parkmobile, will automatically update a computer or handheld device used by Parking Enforcement Officers.
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Cards with logos from American Express, Visa, Mastercard, and Discover are accepted by Parkmobile.
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Enforcement officers use the license plate number to check payment information in most of the City’s off-street parking lots. If you change vehicles, remember to update the license plate information on your account. The Parkmobile system will accommodate up to five license plates per account.
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You can log into your account at any time to review all transactions, print parking transactions, or export the data to another format.
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Log into your account (through the app or on the web) and go to Settings, then choose the “Notifications” area. You can select the notifications you wish to receive. Please note that you will only receive a notification that your parking session will end if you made a payment through Parkmobile. It is not possible to get a notification if you paid the meter directly.
If you use the mobile app, a reminder can be set to alert you 15 minutes before the session will expire.
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The delivery of text messages is dependent on mobile carrier’s network. Parkmobile sends the text message to your carrier’s gateway, who in turn, relays it to your phone. Delayed deliveries or missed deliveries can occur if your phone is in an area that doesn’t have sufficient cell coverage or if the carrier is experiencing heavy traffic. If you are experiencing communication difficulties frequently, we recommend that you contact your wireless carrier.
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You can use any phone to call 916-SAC-PARK, or use any web browser to connect to https://us.parkmobile.com. Simply enter your cell number and password, and then follow the prompts to begin or extend a parking session.
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Most likely, you have exceeded the maximum parking time for the meter or parking lot space. The same time restrictions apply to mobile payments as with payments made at meters.
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If the meter has a green Parkmobile decal with a zone number on it, then you still can use Parkmobile to pay. If the meter has not yet been set up for Parkmobile payment, then you will need to use the payment method the meter currently is accepting. (For failing meters: please note that the meter automatically informs the Parking Meter Shop of any malfunctions and a technician will be dispatched at the first available opportunity.)
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If the pay-and-display station is located in an off-street lot and there is a green Parkmobile sign or decal visible within the lot, then you are able to use Parkmobile in that lot.
Payments for on-street pay-and-display stations are not currently supported through Parkmobile, although the City is investigating how it can offer this capability in the future.
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Yes! However, please note that if you are making a phone call to start a parking session, you must dial the Sacramento-specific number of 916-SAC-PARK. If you use the other city’s number, Parkmobile will record your parking session in that city, not in Sacramento.
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PayByPhone will no longer process parking payments for the City of Sacramento effective March 21, 2016. However, other cities and parking operators use PayByPhone services and you may still use your account in those other locations.
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Fortunately, your payment through Parkmobile will be shown in your account history, which you can review. Please confirm that you paid for the correct zone (and space number, if in a lot). In the very unlikely event that you received a citation even though your payment was made for the correct zone and space, you may contest the citation. Ensure that all information or evidence is provided in the citation contest process. When the citation contest is reviewed, information submitted will be reviewed carefully to determine if the citation was issued in error.
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Please pay immediately upon parking. Payment should be completed as rapidly as you would if you were to pay the meter directly. All transactions are registered to the Parking Enforcement system in "real time," which means that actual time of payment will be reflected. Payments made after a citation is issued will not void the citation.
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Please contact Parkmobile Support at 877-PARK-HLP (877-727-5457) for assistance.
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